Training objective
The training is designed for those who want to improve their communication skills. The goal of the training is to equip participants with practical tools necessary for the modern work and social environment. Participants will learn how to communicate with others consciously, purposefully, and influentially — in both personal and professional relationships.
1. The essence and importance of communication
What is communication and why is it critical in an organization?
The consequences of effective vs ineffective communication
Impact of communication:
On the quality of cooperation
On trust
On performance and results
Real examples from the work environment
2. Types of communication
Verbal communication
Meaning and selection of words
The role of tone, pace, and clarity
Active Listening Techniques
A. Nonverbal communication
Body Language
Mimicry, gestures
Eye contact
Tone of voice (paraverbal part)
Interpreting nonverbal signals
📍 Practical part: “What do I really understand?” – Encoding/decoding communication
3. Communication process
Communication model:
Sender
Message
Channel
Receiver
Feedback
"Noise" — what hinders proper communication
How we lose the message along the way
Principles of giving effective feedback
📍 Practice: Message Transformation Exercise
4. Subjective reality
What does "everyone has their own reality" mean?
Perception filters:
Experience
Beliefs
Emotions
How does misunderstanding arise?
Evaluation vs Interpretation
Distinguishing facts from opinions
📍 Exercise: One situation - different interpretations
5. Managing conflict situations
The nature and causes of the conflict
Types of conflict (Task vs Relationship conflict)
Conflict response styles:
Avoiding
Competing
Accommodating
Compromising
Collaborating
Structure of complex conversations
Using "Me-messages"
📍 Role-playing game
6. Emotional intelligence
What is emotional intelligence (EQ)?
Main components:
Self-awareness
Self-management
Social awareness
Relationship management
Recognizing emotions in oneself and others
The impact of emotions on communication
📍 Practice: Emotions Exercise
7. Stress management in communication
How stress affects communication
Stress reactions (Fight / Flight / Freeze)
Identifying triggers
Quick techniques:
Breathing techniques
Taking a break
Reaction management
Maintaining calm communication in difficult situations
📍 Mini-practice: “Pause & Respond” technique
Training results
After completing the training, participants will be able to:
Effectively express their thoughts, needs and emotions in a clear and understandable way;
Adapt different communication styles to specific audiences and environments;
Improve active listening skills and enhance the quality of two-way communication;
Manage stressful and conflicting conversations constructively;
Receive and give feedback in a balanced and professional manner;
Increase influence, trust, and collaboration within a team or organization.
70% of the training consists of exercises, activities, and discussions, making the training more effective and memorable for the trainees.
