Training objective
The training is designed for those who want to improve their communication skills. The goal of the training is to equip participants with practical tools necessary for the modern work and social environment. Participants will learn how to communicate with others consciously, purposefully, and influentially — in both personal and professional relationships.
Training content
• The essence and importance of communication
• Types of communication: verbal, non-verbal
• Communication process: sender, message, receiver, feedback
• Subjective reality
• Conflict management
• Emotional intelligence
• Stress management
Training results
After completing the training, participants will be able to:
Effectively express their thoughts, needs and emotions in a clear and understandable way;
Adapt different communication styles to specific audiences and environments;
Improve active listening skills and enhance the quality of two-way communication;
Manage stressful and conflicting conversations constructively;
Receive and give feedback in a balanced and professional manner;
Increase influence, trust, and collaboration within a team or organization.
70% of the training consists of exercises, activities, and discussions, making the training more effective and memorable for the trainees.
A certificate will be issued at the end of the training.
