Course trainers
Founder of the School of Learning and Development , Master of Finance, L&D Manager, over 2500 trained students, 12 years of training experience
Master of Science in Communication, Language and Speech Therapy, founder of the Child Development and Training Center, 12 years of experience working as a speech therapist.
Course objectives
The main goal of the course is to provide students with comprehensive knowledge about the essence of communication, its models, and the regularities of its formation at different stages of human development.
Specific objectives include:
Study of theoretical foundations: basic communication models, the consequences of effective and ineffective communication, and the impact of "noise" on information transmission.
Differentiation of communication forms: Developing the ability to recognize and interpret verbal (tone, pace, active listening) and non-verbal (body language, facial expressions, gestures, eye contact) signals.
Understanding the psychology of perception: the study of subjective reality, the separation of facts and opinions, as well as the perceptual filters that cause misunderstandings.
Analysis of age-related dynamics of development: analysis of communication characteristics, the role of play, and the transformation of relationships with family/peers during infancy, early childhood (up to 3 years), preschool (3-6 years), school, and transitional ages.
Course results
After successfully completing the course, the student will be able to:
Knowledge and awareness
Explain the essence of communication, its impact on the quality of relationships, and characterize each component of the communication process.
Describe the stages of development of human communication skills from birth to adolescence (from eye contact and social smiling to digital communication and adolescent crises).
Explain the difference between evaluation and interpretation and list the factors that shape subjective reality.
Skills - practical application
Practice active listening techniques and correctly decode nonverbal and verbal signals in everyday environments.
Effective feedback: formulate and give constructive feedback, minimizing the risks of the message being "lost along the way" or distorted.
Conflict prevention: analyze different interpretations of the same situation, distinguish facts from opinions, and manage misunderstandings.
Adapting age-appropriate approaches: Select an appropriate form of interaction with the child/adolescent based on their age-related development (e.g., imaginative play, the “why?” stage, or a transitional age crisis).
Course content
1. The essence and importance of communication
What is communication and why is it important?
The consequences of effective vs ineffective communication
The impact of communication on the quality of relationships
Real examples from the work environment
2. Types of communication
Verbal communication
Meaning and selection of words
The role of tone, pace, and clarity
Active Listening Techniques
Nonverbal communication
Body Language
Mimicry, gestures
Eye contact
Tone of voice (paraverbal part)
Interpreting nonverbal signals
Practical part: “What do I really understand?” – Encoding/decoding communication
3. Communication process
Communication model:
Sender
Message
Channel
Receiver
Feedback
"Noise" — what hinders proper communication
How we lose the message along the way
Principles of giving effective feedback
Practice: Message Transformation Exercise
4. Subjective reality
What does "everyone has their own reality" mean?
Perception filters:
Experience
Beliefs
Emotions
How does misunderstanding arise?
Evaluation vs Interpretation
Distinguishing facts from opinions
Exercise: One situation - different interpretations
5. The Beginnings of Communication from Infancy (0–12 Months)
· Communication
· Gaze and eye contact
· Social smile
· Gestures and facial expressions
· Responds to sound and people
· Joint attention, beginnings of imitation
Vocalization and first communication attempts
Emotional connection and security
6. Communication development in early childhood (12 months to 3 years)
· Verbal and non-verbal communication
Examples of nonverbal communication
Communication does not begin with words
Communication as a form of relationship
The importance of play in the development of communication
· Cooperative play and social interaction
· The role of the environment and the boss in developing communication skills
7. Ages 3–6 are a period of active development of communication, social relationships, and self-expression.
· Active development of language and speech and the connection of speech with communication
· Increase vocabulary, sentence formation, participation in dialogue
· The “Why?” stage and the importance of questions
Imaginative play and communication
· Development of social communication
· Relationships with peers
· Expressing emotions verbally
8. School age and the transition period
Communication changes at school age
· Social relationships and peer relationships
· Skills for engaging in group activities
· Self-expression and expressing one's own opinion
· Managing emotions and communicating
· Digital communication and social space
· Adolescent self-esteem and communication
· Change in communication with family at a transitional age
Conflict and healthy communication
The importance of emotional support
A certificate will be issued at the end of the course.
