Training objective
Participants will learn how to plan, conduct, and use employee engagement research to drive real change.
Duration:
Training session: 2 hours 30 minutes
Individual meeting with all participants: 30 minutes
1: The essence and importance of engagement
What is employee engagement?
Engagement vs Satisfaction vs Motivation
Gallup Q12 Review : 12 Questions That Predict Team Results
Why engagement is critical for business
Activity
2: Research design
What should be the goal of the research?
What types of questionnaires are there (annual, pulse survey)?
Key drivers of engagement
Activity
3: Create a questionnaire
Principles of good questions
Likert scale and open questions
What mistakes should we not make?
4: Data analysis
How to read the results
engagement score, eNPS
Identification of trends and problem areas
Activity
5: From results to action (Action Planning)
Why many studies fail
How to turn results into action
Communication with employees
6: Best practices and mistakes
Major mistakes
Successful examples
Summary & Q&A
Training results:
At the end of the training, participants will be able to:
Plan for engagement and satisfaction
Create an effective questionnaire
Analyze the results
Create a realistic action plan
Trainer:
Elene Zerekidze - Founder and Trainer of L&D School
Work experience:
- 10 years of experience in training and creating training courses - BDO Academy
- 5 years of experience in managing educational projects - BDO Academy
- Learning and Performance Management Service Area Manager - BDO Georgia
- Chairman of the Skills Development Committee - European Business Association
- Member of the Higher Education Council of the National Center for Education Quality Development, Management and Administration
- 3 years of teaching experience - University of Business Technologies, CU
Education:
- Association For Talent Development - American Institute - CPTD ( The Certified Professional in Talent Development) 1-year course
- Harvard Business School Online – Resilient Leadership
- 7 subjects of Acca International Certification
- Master of Finance, Ivane Javakhishvili University
